Pathetic lack of comms, At this point I regret ever making this purchase

I purchased a Mobicel IX Plus from Takelot early October 2024. The phone stopped charging early December 2024. I logged a return and delivered the phone to the pick up point in Parow.

Today is the 16 January 2025 almost a month later. I've only received one call from Takelot since I've returned it. Sent numerous mails and the feedback was vague and not very informative. The assessment was concluded and returned denied. No reason, no communication. I've then mailed and the consultant's name who I remember but will not mention got back to me with the 1 call I received from Takelot to tell me they will log the return again but my account will be credited. I've requested an update again and sent numerous mails to make it known that I would like a refund because I've had to purchase another phone so that I can not he off the grid anymore.

I would like a refund and not credit as buying a brand new phone was not in my budget and I could do with my money back please.

I've read bad reviews Takealot and could never understand as I've had no issues until now.