Pathetic is an understatement!

If I could omit the stars above I would, what a horrible experience received. Placed and PAID for my order, then tracked the order on the App where it was confirmed for delivery on the 12th March, cancelled all my plans to make sure I am available to receive this order since it's of so much worth. Unfortunately nothing was received( no communication, no parcels) contacted the takealot contact centre today at around 8:35 spoke to Nceba who seemed so uncertain of what he was even saying and he promised to call me back to provide feedback, no feedback was received regarding my order. Checked my App at around 12:00 to notice that another delivery has been scheduled for today . I am not new to online shopping I know exactly how service providers usually communicate when a parcel is sent for delivery, decided to reach out again (another time wasted) spoke to an agent who advised that the parcels were damaged and I will not be receiving anything however I have an option to request a refund to my account or credit a takealot account, upon advising her that I don't trust takealot again she was helpful enough to initiate a refund to my bank account. What exactly went wrong? Whose fault was it that items were damaged in transit? why could I not be sent the items or were those the last two items left in stock? pending order now is more of a concern, will I even receive it. This is the worst experience received thus far!