Pathetic, Incompetant service consultants

On 31 August 2020, I returned an unopened package, and clearly indicated on the option that I want a refund. The package had two (2) contents, one was R105 and the other R430. Both returned on the same day, but I was only refunded for a lesser one for R105, and the other one was ignored and without a status update on the dashboard if wether was received or not, I had to make phone calls for them to update. Yet again I indicated that I want a refund and not a credit. Pathetically I get a credit and this absurd email

" Hi Evans,

Thank you so very much for your patience.

Kindly note your return has been updated and the credited posted on your takealot profile.

This credit can be used to purchase any available items on our Takealot website.

Should you prefer a refund kindly revert back to us and we will action this as per your request.

Please do not hesitate to get in touch with us, should you require any further assistance.

regards

Nazley deYoung"

I mean, I have indicated via the takealot.com dashboard, in my phone call, and via email. what else should I do for you to understand that I mean refund and not credit, but refund to my bank account. I'm not looking to buy anything as of yet.

I have reverted to the above, yet nothing is done. moreover, I sort to cancel the long before the package could be shipped and was told it was not possible, but have to wait for the couring of goods. Please REFUND, REFUND, REFUND TO MY BANK ACCOUNT, AND NO CREDIT