PATHETIC EXCHANGE POLICY

I purchased a beauty highlighter two days ago and it arrived on time today along with other stuff I purchased... The highlighter was extremely bad quality and literally did nothing as if it were water once app**** to the skin... Immediately I got in touch with takealot as I did not want this because it serves no purpose and after seeing wat bad quality that was I decided to look for another highlighter which I'm fami**** with the brand and was 59% off at the time with only 3 left in stock and cheaper than the one I received... I didn't even want the difference back, they could keep it, I just wanted a product that works... I asked takealot to swop it for me and the stories started... They can only swop on the same product... Why the hell would I want that same thing back??? Where's the sense??? Come on!!! Seriously.... You know I buy alot from takealot because I was under the impression I could trust them... But if this is how business works for you guys I might aswel buy the same **** you sell from wish... And any service is better than takealots service... I'm disgusted at the pathetic customer service honestly... They don't want to exchange the product for the other 1 because right now it's less than half price and they will put the price up by the time I get my refund.... BECAUSE OF YOUR FILTHY BUSINESS ETHICS YOU HAVE LOST A CUSTOMER FOR LIFE... P. S NOBODY I KNOW WILL PURCHASE FROM YOU EVER AGAIN... I'LL MAKE SURE OF THAT... PALESA NEEDS TO GO FOR SOFT S****S TRAINING.... SHE CLEARLY DOESN'T KNOW THE VALUE OF A CLIENT!!!!!