Pathetic delivery service from Takealot.com

I recently made a number of purchases from takealot.com, however their courier service is the worst experience a customer has to endure. In the first order we received the usual notification of the delivery date, however the time period is ridiculously expected from 8 to 5. We were at home and the driver did not call as he was apparently out of airtime, he decided according to Takealot to capture that there was no one to receive the parcel.

On the 2nd occasion I received a notification that order will be delivered on the 1 December. This time I decided to call the courier twice during the course of the day to get an estimate time frame as weekends are short and like most people cannot wait from 8 to 5 for a driver to decide his route. I was told that the driver will call me when he is on his way. So my plans were once again postponed and "dedicated" to receive an order.

At 17.00 in the evening the tracker was updated that the parcel was "parcel arrived at incorrect facility, delivery will be rescheduled".

As a consumer I have to wait the entire day for a delivery and then be told to wait again. This is a very unpleasant experience and I would not mixed if it was a I once off experience, however my total experience is complete disaster.

I would not recommend using this service until the company can resolve their operating model issues to be more customer focused and wasting days at time.