Pathetic delivery process

I placed my order with take a lot on Sunday 01/10/2017 placing the order was smooth , they advised i will get delivery on 03/10/2017 nothing fourth coming my delivery was rescheduled for 05/10/2017 nothing was fourth coming i contacted the ********** and spoke to numerous call center agents who could not say exactly when my delivery will take place , at 14H00 on the 05/10/2017 the call center agent called back and advised delivery will take place no later than 16H00 at this time there was still no delivery i called the number again and the call center agent took my physical address and said they will deliver at my home if i leave work which i knew was b3ll $h#t , I was advised that they use Mr Delivery to do their deliveries and I was shocked cause I know how bad Mr Delivery is with food deliveries , it is now Friday Morning 06/10/2017 and I still do not have my order which has been paid for but no delivery, this is really bad pathetic service - see track record below

der Tracking Report Date Time Status Recipient 2017-10-02 12:04:33 At the dispatch area 2017-10-02 12:10:12 Order on its way 2017-10-02 13:27:57 Scheduled for delivery Scheduled for delivery 2017-10-03 17:00:00 via Mr Delivery. 2017-10-02 13:27:57 Expect a call to schedule delivery 2017-10-03 07:49:21 En Route for delivery 2017-10-03 07:49:05. ********** -10-05 07:57:35 En Route for delivery 2017-10-05 07:57:34. ********** -10-05 16:50:00 Delivery attempt failed