Pathetic Customer Services

I have been using Takealot.com since last year November 2018 for placing orders. Where I am situated, it is a bit of a challenge for courier services to deliver, but for the previous orders, there were no hassles for the items I have ordered to be delivered.

I have placed an order with Takealot last week. I got notification that my order will be delivered before 5pm on 8 February 2019. A few days later, I have received an sms and email from Takealot customer service, informing me that dew to the the order/parcels being handed over to the wrong courier company, my order will be delivered on 13 February 2019. On the 13th, I have logged into my online account on Takealot.com to track the process of the delivery of my parcels. I then noticed that on one order the status showed that is has been delivered and signed by customer, and the other order will be delivered before 5pm on the 13th February. I have not received any of the parcels.

I called the Takealot.com customer service asking for an explanation on the message I got regarding my parcels, as I did not sign for receiving any parcels. The excuse was that a representative from the 3rd party courier company signed for receiving the parcel and that both of the parcels will be delivered today (13 February). Later during the day on the 13th, I received emails regarding the query that I have about my parcels not being delivered. I then received an email from a Takealot.com customer service agent apologizing for the inconvenience and that my parcel will be delivered before 5pm on 14 February 2019.

A colleague of mine also placed an order through Takealot.com, in total 2 parcels. When it came to the courier service finally delivering, there were not parcels for me, and my colleague only received 1 parcel. The excuse from the driver of the courier company was perhaps it was left at the warehouse and it was forgotten to be loaded. Immediately I phoned Takealot.com. The gentleman assisting me, although very professional, I have explained to him my frustrations and anger are not pointed at him personally for the language I am going to use. I have explained to him the situation regarding my parcel history. The answer I got was, that my parcels yet again got changed to another courier service. Still yet today, I have not received any of my parcels. I am ordering items for Takealot.com to get revenue and for me to get free delivery, but with this situation, I am highly disappointed at their customer service level. I feel like for what I went through, I expect to be credited, which I highly doubt will happen. If I eventually receive my 2 parcels/orders, I will not use Takealot.com for making purchases anymore and will close my online account as this is very poor customer service.