Pathetic Customer Service from Takealot team

I recently purchased a nike track suit from Takealot which was advertised on their daily deals promotions.

When the item was delivered, it was only the top that was delivered and not the pants (As advertised it should have been a full set)

I then logged a return immediately (with a request to have the item replaced), Tasneem Isaacs reached out to ask for more info of which I provided ASAP. Since then I have received no feedback from Customer Services regarding my return, rather disappointing

I received an email from returns, stating that my account will be credited and the item is now conveniently removed from the website.

@ Takealot team, if a customer purchases an item that you advertise - they expect to get what they pay for. It is not the customers issue if you cannot meet the demands of the items that you advertise

It is really a disappointment to not even have received proper feedback from the CS team thus far, instead only to recieve mails about collections when the driver does not even pitch !

Disgusting service from what I thought was a reputable online shopping site