Pathetic Customer service from Takealot!

I wish I could rate this company -5 stars. I have an outstanding refund query that has been unresolved for 5 weeks - first the refund/return on the product gets rejected then the incorrect item gets returned back to me(someone else's product who is probably waiting for their product) and now it has taken 5 weeks for someone to tell me where my item is!! It takes the customer consultants 2-3 days to respond to my emails, and every time it is the pathetic response of: please allow us some time to work on your query. HOW MUCH LONGER DO YOU NEED - YOU HAVE ALREADY HAD 5 WEEKS!!!

as per my emails, I have requested more than 5 times for a manager to contact me regarding this refund query, however it seems to never happen. Is there even managers / team leaders? Perhaps more competent staff members should be hired by takealot.