Pathetic customer service from Takealot

After numerous attempts to contact Takealot and then eventually getting an email saying that they are waiting for feedback from a branch no one got back to me on my order which was supposed to be delivered by 23 December, this morning on 30 December I get an email saying the item is returned because it could not be delivered, I phone the help centre where I was told the items were damaged and order for all the items is cancelled and returned and I need to place a new order.

This is ridiculous to have to struggle like this, you specialise in online shopping but you can’t deliver and you customer service is non-existent.

These items were needed for Christmas presents and I was told I will have it by 23 December, and besides that we waited at home from the 23rd every day for this delivery to not miss it. No communication from Takealot.

Pathetic service!