Pathetic customer service from takealot

I ordered 7 items from takealot on the 27th of May it was earpods,a pvp game,a kiddies camera a bottle of klipdrift ppremium,revlon powder,revlon primer,and revlon concealer last week Sunday I received an sms saying it would be delivered before 5pm then at 03.50 I get an sms saying the parcel got not be delivered coz I was not home that was a lie I called the call cente they said it will be resent on the same day nothing came then I got another sms saying it will sent Monday before 3 it did come but 4 items was missing and 1 damaged because of that inconvenience I had to purchase the items missing with my cash then I requested a refund since Monday and till now nothing has happened on Wed a lady by the name of Maggie from takealot came and picked up the damaged kiddies camera and did not tell us that when an exchange is done we get the new item and hand in the damaged 1 but she took it anyway and everyday someone comes to delivered a new kiddies camera bit cannot give it to Me coz maggie took the damaged 1 and didn't use the correct process and got someone else to log it on the system if she is working for the company how come she doesn't know the process then I spoke to Sasha Leigh van rooyen and I requested a cancelation of the kiddies camera and again I want a refund of all 5 items and Sasha said its been processed but today I get a sms the camera will be delivered before 5 what's the use of that coz maggie didn't do her job properly so everytime a driver comes they go back with the item I have spoken to 6 ppl including a manager who I had to hold on for 20min because she had to connect her headset to speak to me and that makes me realize what are managers there for if they take so long to speak to a clients I want my money back in my account the next hello peter review I do I will mention everyone who I spoke to or emailed and no1 till today has helped me