Pathetic customer service from driver

Takealot needs to train their staff properly because I am so infuriated with the customer service received today.

I had an order for delivery for 18 November 2020. I received 4 missed calls early in the morning from one of the Mr D drivers. I then called her back and she basically told me off by saying that she was in the area and she has to now come all the way back to my area to deliver the parcel. I waited for her to come back so that I could accept the delivery, only to find that she DID NOT HAVE THE item with her. She even told me that I had ruined her day because I was the first delivery stop and she had to come all the way back. I wasted 45 minutes of my time waiting with her so that she could find the parcel in her vehicle. She then told me she did not make any mistake so I need to wait. Meanwhile, she contacted her manager only for him to advise her that another driver will be delivering the parcel. 10 minutes later, the driver who normally delivers to my area was here to deliver my parcel and there were no hassles. This is absolutely ridiculous and pathetic customer service. Had it been another customer, they would have taken off with the driver for having wasted their time. Considering that I order from takealot nearly every week or two, I don't appreciate this kind of poor service. The driver ruined my day and this is not how a customer should be treated. The takealot team need to communicate with their delivery agents as this is unacceptable. The driver did not even apologise for giving me grief about a delivery she did not have on hand nor apologise for having wasted 45 minutes of my time. Her behavior was unacceptable. She basically even told me that she had to come to my area and she doesn't deliver in my area. I am highly upset and disappointed.