Pathetic Customer Service

Received my order delivered 13.10.2023 Logged a case for a missing item same day Received and email to say it would be resolved within 48 hours I have been calling them on *** daily since Monday Have spoken to 5 different agents explaining the same story each time with no resolve and rather excuses of their internal workings Each refuses to put me through to a manager Note till now 20.10.2023 a manager a manager has not contacted me It's costed me more in airtime then the item itself now Absolutely pathetic customer service Poor/Grey quality items Stick to game or makro rather Actually they could take a lesson from game and use tamper proof delivery seals Worst customer experience in my life And still not resolved