Pathetic customer service

I have been trying to get items credited that were advertised wrong. These items were purchased as a guest account, and payment was COD.

When the items arrived they were both not as was advertised on the site. During the return process the items were duly picked up by Takealot and SMS's. received that items would be reviewed by the team and refunds or replacements would be sent, That's were the support ended. No more SMS's and I had to send e-mails to raise my concerns. After the e-mails I received answer that they would look into the matter and again the waiting game started. after three days no answer I sent another email and I was all of a sudden informed that the items would be credited to my account (Guest account?) . I gain sent email asking into which account credit was paid, definitely not my account. Still no feedback or product or refund !! . Seems like they just don't care. will never buy from Takealot again and will always discourage people from supporting them. Typical corporate *******. Rather support small businesses in future.