Pathetic Customer Service and ZERO Communication from Takealot

I received my order a week after payment. When I opened the box, there was a completely different product inside. I tried to log the return via my profile, but the item I had ordered was deemed as a non returnable item. I then contacted takealot via customer services. My request was sent early morning and they only responded late that afternoon asking for images of the product I received, which was then sent. 24 hours later and I still dont have any response from them. After multiple emails and contacting them on facebook, I still don't have any resolution to the issue. no confirmation of a refund or exchange for the item I actually ordered. Surely I am protected by the consumer protection act and surely takealot should value their customers loyalty. Essentially they've ****** R500 from me. This is the most pathetic customer service I've ever encountered. Legal action will follow