Pathetic customer service and no regard for promised delivery dates.

I placed an order with Takealot for 2 items. Both items showed in stock, and I was told my package would arrive Monday, after placing my order Friday. On Monday, my order has not even shipped yet. There was still no progress on it. After this, I tried phoning, to which an automated reply told me they no longer do phone calls, and I have to contact them via email. Which is already frustrating, not being able to speak to an actual person. I then logged a complaint on the website. A lady came back to me merely saying that the 1 item has been shipped, although the other has to come from Cape Town to Johannesburg, and will only arrive 3 days later (this is now 3 days later than the promised delivery date). I informed the lady that this is a problem for me, as it is part of a birthday gift, which I was promised to receive on a certain day. No one bothered to inform me of this. If I did not query what is going on with my order, I would not have known this. I then tried phoning a different number, and got through to someone saying that they have extended a message to this lady asking her to return my call. This never happened. She merely rep**** to my email saying "you have to cancel your order or wait for it". Impeccable customer service! What a joke. I then asked her to please provide me with a contact number as these back and forth emails are not working. She eventually phoned me back and just kept saying there is nothing to be done. Wait for it or cancel it. The item was not expensive enough for them to be able to do something about it. This, after it was THEIR mistake. Apparently, the item showed in stock in Johannesburg wrongfully, and this was only picked up when they wanted to pick the item to send to me. Only THEN, did they eventually source one from Cape Town. Ridiculous. They make a mistake, and I have to "Just wait, as it is not an expensive enough item for them to worry about". And they seem to think they have no obligation to stick to a delivery date THEY promised me! Beautiful. This is now the 4th consecutive order between me and my fiance, that has arrived late. Takealot are slipping, and they really could work on their pathetic customer service.