Pathetic customer service

I ordered a refrigerator on Wednesday 05 March, where delivery was scheduled for Friday 07 March and I took leave for the day to get the delivery. Takealot then rescheduled for 08 March with no explanation what so ever for the delay and I waited for most of the day for them to show up - they only arrived at 14h30 Saturday afternoon.When the fridge was delivered it was damaged. I then logged a return and they were supposed to collect Monday 10 March which didn't happen. The return was rescheduled for Tuesday 11 March once again and I wasn't home when they arrived. Please also note, i advised them that I am only available after 16h00 in the afternoon. Once again the collection was rescheduled for Wednesday 12 March and they did not pitch up at all. Once again, there was no communication from Talealot or a driver about when they would come. I am deeply dissatisfied with the pathetic customer service received to point when Takealot as a company claims their mission is to be the most customer-centric online shopping destination in Africa.