PATHETIC CUSTOMER SERVICE

Takealot delivery service has deteriorated. The fact that they do not have a dedicated customer service channel to escalate complaints is also concerning. I’ve been waiting for delivery since Thursday, 25 May 2023. The delivery was marked “customer refused delivery” twice, although there was no attempt to deliver the items. I then used the customer service email to voice my concerns. I received acknowledgement and a commitment to resolve this as a matter of urgency. To date no feedback was given although I requested feedback twice. NOTHING, shocking for a company which supposedly puts customers first and which prides itself on excellent delivery. The order was split in two. Some items were delivered yesterday. The other items are still marked for delivery for Thursday, 25 May. On the app it has not arrived at the warehouse yet. Strange because it was out for delivery on Thursday and we refused delivery. No indication on when it will be delivered as well. I’ve paid and am receiving absolutely no feedback. TRULY PATHETIC. No effort is made to resolve concerns of customers, especially in delivery issues. Signs that a company is confident that customers need them more than they the customers. A misconception of many past giants that have fallen.