Pathetic customer service

My order (***8) of 15 January 2022 was supposed to be delivered on Wednesday 19 January 2022. Instead l received an sms stating that the courier guy tried to deliver but l was not at home. Unfortunately for the delivery guys, l was at home and when l queried, l was told he went to a wrong address, but why? Then they said delivery will be rescheduled to Thursday 20 January 2022, however l have just received another sms saying my delivery is rescheduled to Friday 21 January 2022. On my online account the status of my delivery is 16h00 delayed delivery Thursday 20 January. Its only 14h25, its not yet 16h00. What's going on here? 😡😡😡😡😡