Pathetic Customer service

On the 7th of December I placed an order with takealot online for items and was expecting delivery on the 15 December 2021 The order was rescheduled to the 17th On the 17th when tracking the order I found that the order was lost in transit and rescheduled to the 3 of Jan 2022.which was ridiculous as these are Christmas gifts Upon calling in I found out that the hold up was 1 item being out of stock I was advised to cancel the 1 item in order to receive the order before Christmas. This was done however the order still stayed for the 3rd. Upon calling again I found out that another item was out of stock. I find this to be ridiculous You guys sent me an email confirming availability of all items and then give me a problem after the delivery date. Each consultant that I contacted was useless and the last 1 just sat u helpful ever so willing to just canc the entire order. I want answers