PATHETIC customer service

<p>In short: I bought 2 products online; the eft option kicked me out.</p> <p>2 Feb 2017 I phoned takealot, a lady emailed me the bank details to make payment into, wrong bank details was given to me.</p> <p>Proof of payment was mailed to takealot, no payment received corresponded via phone and email with another lady stating to me the bank details are wrong after I sent her a screen shot of who sent me what banking details.</p> <p>3 Feb 2017 I was told the matter has been escalated and I will receive feedback soon.</p> <p>8 Feb 2017 phoned again after no feedback ect, Was promised to be phoned back after 1.5 hours, 3 hours past and…. nothing. I phoned again informed another lady about my problem and I would like to speak to the manager, after holding about 8 mins I was told the manager is on another call I cannot speak to her, not saying she has my number she will make sure the manager gets back to me, no nothing.</p> <p>Further on, after me getting irritated more than I am already I was told that the solution is for me to phone the other company and get them to refund me, AND SUDENLY ITS MY FAULT I WAS GIVEN HE INCORECT BANK DETAILS AND NOW THIS IS MY PROBLEM.</p> <p> </p> <p>When I stated that this is not my problem they must sort it out as I was told via email, I was told no there is the number and that’s the solution.</p> <p>I phoned the company and was told they cannot help me as the order number is for takealot and not them they have no detail of me.</p> <p>I am so disappointed this is not the usual service from takealot I really want to give this expiereience less than 1 star, I understand people makes mistakes but why not sort the customer out ASAP as I am paying for my items.</p> <p>This is totally pathetic and the fight is still going on for me to get my money or my items.</p>