PATHETIC CUSTOMER SERVICE!

<p>I placed an order on the 30thof September and I ordered a few items, I received everything I ordered Six days later (06 of October) besides the Catrice Red berry brown lip stick, they sent the wrong one, they sent Berry delicious!</p> <p>I then contacted takealot.com on the same day 06 October and the consultant said I must email her pictures and a description of the item etc , but didn't tell me I had to lodge a return. She didnt get back to me. After a few hours I called Takealot and the guy said I need to lodge a return which I did.</p> <p>They collected the item I think on the 10th or 11th of October and then I waited oh so patiently . They said they will replace the item with the correct one. </p> <p>On Monday 17th October they delivered the incorrect lipstick AGAIN! I noticed it before the delivery guy left and collected Takealot.com again, but they said I couldn't send it with him so I had to tell him to leave.</p> <p>They said the normal nonsense apologies and said I must submit a return AGAIN!</p> <p>They haven't had any courtesy to collect and replace the item even a day later!</p> <p>Today I receive an email saying their was an error on the website and the item will be collected tomorrow and MY ACCOUNT CREDITED!</p> <p>Iv been waiting for the product for 19 days and twice they sent me the wrong item,and now they just want to credit me with no reason!</p> <p>Iv emailed them back stating how unfair this is to make me wait so long and asked them to sort it out today and to call me asap and it looked like the consultant just copied and pasted a previous email saying they apologise for the inconvenience and that they will escalate it further. </p> <p> I'm tired of calling them and writing countless emails.</p> <p>I'm a busy person , I don't have time for this!</p> <p> </p> <p>Just because it's a small item , doesn't mean it's not important.</p> <p> </p> <p>They say their customers come first, that's a load of nonsense. </p> <p> </p>