PATHETIC CUSTOMER SERVICE

I bought a Philips shaver from Takealot. The customer service during the process of getting the unit repaired was terrible. The shaver was repaired and sent back without the charger unit after 6 weeks. Takealot could not locate the charger unit. I informed Takealot that I want a refund as I had purchased another shaver. 2 months later I was told to send the unit back for a refund. Shaver unit sent back - charger unit located by Takealot. No refund. Shaver unit sent back without charger unit again. Contacted customer support more than 15 times over a 4 month period including emails. Some of the responses received were: 1. They will get more information and give feedback. 2. This issue was being handled by another department 3. The charger unit was returned to me 4. The charger is still being located between the different warehouses.

I have dealt with Takealot on previous returns and have not received this kind of service.