Pathetic Customer Service

Takealot service is pathetic and they do not put their customers first. On Monday the 25th of Feb I ordered a mobile phone from takealot.com website, the expected delivery was Wed the 27th ,according to the consultant I spoke to, there were ''unforseen'' delays and the ''phone'' ended up arriving on Friday the 1st of March. To make matters worse, it was quite visible that the box had been tempered with and, the box was empty, there was no phone inside. I was angry, as expected and called takealot only to be told that they will investigate. I agreed to a phone replacement but it seems like that replacement is taking longer than I had anticipated. I called countless times on Friday and they had promised to deliver the new phone on SAT, today is Monday and they keep telling me bull**** stories about how they are still investigating and awaiting approval. Its frustrating because this ordeal has nothing to do with me as the customer, I want my phone to be replaced ASAP. They have my money with them, I know for a fact that if the tables were turned and I owed them money I would never rest. Why are they resting, why am I still waiting for my phone when the warehouse is less than 2km from me. I even offered to go collect the phone myself but it seems they do not care about customers. I am frustrated and I need a phone. This kind of service is pathetic and uncalled for. It is very disappointing, that I have to call them for an update, because no one bothered.