PATHETIC CUSTOMER SERVICE

I am (was) a very loyal/regular customer of Takealot, but it has now come to an end. Experienced very bad service. I ordered a set of Berlinger Haus Diamond coated knives on 06.11.2018. When I received it, they were lying loose in the box and they were scratched. I returned the item asking for a REPLACEMENT. They still had stock on the website. On 13.11.2018 I received the mail stating it was received at the warehouse and further communication will follow on what will happen. On 16.11.2018 I saw on my Takealot account that the amount has been credited. When queried, they said that they now get it from a different supplier and cannot replace. I had to point out on their own Policies that it does not specify that the supplier needs to remain the same. After a lot of arguments, they said they will "honor" the price and the set was eventually replaced. Second set received was also scratched. I took photos as evidence. Again, I asked for a replacement and they did not want to replace. I had to have the same argument again. They sent me a "new" set. This third set was very badly scratched and were full of fingerprints. They now refused to replace. I had to fight and eventually speak to a team leader and had to, again, point out their own Policy to them, Because they are using the same excuses every time. Eventually they sent me a fourth set, which, needles to say, was also scratched. Luckily I took photos every time so that I have evidence. At this point I gave up, because all they have to say is "We are sorry", but they are not doing anything about the bad quality? I was forced to complain directly to Berlinger Haus. They saw the photos and described it as "ridiculous". They, unlike Takealot, had excellent service and replaced it for me the following day with an even better set. Shame on you Takealot for having such bad service and making excuses for it the whole time instead of doing something about it!!