FC
Frans C
1 reviews | Active since Oct 2012
08 Dec 2015, 14:56
PATHETIC Customer Service
I ordered a Tent from the [URL Removed] web site on the 2nd of December and paid immediately with the impression I would receive my product within 2 Working days - followed up on the status 24 hours later to discover that payment has not been allocated - I sent a mail to customer service to which I received a reply stating that the payment has been allocated - it is now the 8th of December and still no product received. this is theft and I will take it the legal route if I have to. Now I have to go purchase another tent to take my son camping for Xmas. Pathetic!!!
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takealot.com's replyOfficial
08 Dec 2015, 16:49Hello Angellis,
Thank you for taking our complaints team's call to clarify this situation. The incorrect reference was used when this payment was made. When this happens our system is not able to automatically link the payment to the relevant order, causing a delay in its authorisation and processing. We have sent your proof of payment and order details to our finance team to process. We'll do our best to action this ASAP in order to still make delivery today.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to clarify this situation. The incorrect reference was used when this payment was made. When this happens our system is not able to automatically link the payment to the relevant order, causing a delay in its authorisation and processing. We have sent your proof of payment and order details to our finance team to process. We'll do our best to action this ASAP in order to still make delivery today.
Kind Regards,
takealot.com
takealot.com's reply08 Dec 2015, 16:49
Official
Hello Angellis,
Thank you for taking our complaints team's call to clarify this situation. The incorrect reference was used when this payment was made. When this happens our system is not able to automatically link the payment to the relevant order, causing a delay in its authorisation and processing. We have sent your proof of payment and order details to our finance team to process. We'll do our best to action this ASAP in order to still make delivery today.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to clarify this situation. The incorrect reference was used when this payment was made. When this happens our system is not able to automatically link the payment to the relevant order, causing a delay in its authorisation and processing. We have sent your proof of payment and order details to our finance team to process. We'll do our best to action this ASAP in order to still make delivery today.
Kind Regards,
takealot.com