Pathetic business model

Takealot just decided that they would cancel my order and put the money for the order on my account. All well and good but the order was specifically for my niece's birthday. I had been in hospital and bed rest at home and not able to get to the pick up point. An email was sent to my email address with a 48 hour time frame to collect. I didn't look at my email. I'm sure it is all in your fine print but I believe it is very poor customer service. I just find the whole practice very distasteful. I'm not an email address I am a person and I had issues about getting to pick up and now my niece is without her present.

I realize I am just one person and you won't care about just one person but after this type of poor customer service I don't want to spend my money on the likes of your company.