Pathetic attitude from staff. No one knows what they are doing.

Very sad that i have to turn to social media. I purchase mostly everything from Takealot, have never had a bad experience until now. What a way to show me how your customers are really appreciated. One bad move & youre done. Purchased an item in December, too big, description does not match item size. Log a return. Fail to get return back on time due to year end busy-ness. Re-log return. Send return. Return declined 'due to item not being at fault. Called in. I got the blame for not capturing the incorrect 'reason'. I have screenshots of my choices. The real reason of incorrect size, was not available so i went with next best option of 'defective'. Should be easy enough. Nope, got declined because product is not defective, they are going to return it to me. I should have captured it correctly. HOW!!!!! When the option wasn't there??? I have called in quite a few times, to get staff members (not a care in the world) "promising" me that a a manager will call back. This has been going on for almost 2 weeks. They now have my item, as well as my money, so i am thinking i should try get them charged with theft?? Lets see how long it takes to get feedback now.