Pathetic and Slow After Sales Service from Takealot

Bought an Asus laptop for my son from them 2 months ago that now will not switch on or charge.

Due to my son using the machine for online schooling I reached out to them (Takealot is listed as the "supplier" of the product on their site) as a matter of urgency to find out what the quickest way was to resolve the issue - even willing to take it to an Asus dealer myself to have resolved.

THREE DAYS later I receive an email from "Captain Obvious" with an explanation of how to book a return. If it were a shirt that didn't fit then that would be fine but this was a matter of urgency - thus my initial mail to them.

So as to not waste any more time than Takealot had already done, I relented and booked the return. Three days later, this return was STILL sitting as a "Return Collection Scheduled" status!!

I emailed Takealot again to find out what was going on. It took them another 24hrs to respond to a very simple email, only to tell me that the email address I sent the query from was different to my account email and they therefore could not assist. This is absolute BS as the emails are precisely the same and I only have ONE account with Takealot.

It has been a week now since I reached out to Takealot for an "URGENT" solution and I am no where closer to this than I was a week ago.

Come on Takealot, what the actual FK???

Have you seen your customer rating on this site? It is pathetic! Clearly what happens when you have a monopoly on the market!

I cannot wait for Amazon to open it's doors locally, maybe then you'll pull your socks up.