1 reviews | Active since Nov 2013
Pathetic and Poor service by Takealot
I place two orders on the 8th December 2015. two of these items were not available on the website. Before making payment I contacted takealot and spoke to Elzita Vlotman, she assured me that instead of paying via EFT I should pay via credit card. This way the items can be sourced immediately from the supplier and that I would get my items before Christmas. Upon making a phone call to Takealot yesterday the 15 December 2015, I was told that one of these items is no longer availble from the supplier and the other is still out of stock. No one has bothered to come back to me to notify me of this. I have had to make numerous phonecalls and hold for long durations speaking to different people each time. I then spoke to Roxanne - a team leader who then assured me that these two items will be cancelled and the order processed accordingly. This morning I received an email from the takelot confirming that the good are in transit. When I called the courier company, they have no record of this and confirm that the delivery will not be made as the two outstanding items have not been cancelled. <br> <br> Lying to customers that they will get their orders before christmas is disgusting!
Thank you for taking Sheena from our complaints team's call to apologise for the troubles you've experienced with these two orders. The agents who initially assisted you should have first confirmed the availability of the lead time items in your order before confirming anything with you. We will address this with the agents in questions and provide them with the necessary training on how to better assist with matters like these in future. As discussed the out of stock items in both your orders have been cancelled so that they can be processed and handed over for delivery. Order *** is already on its way and we'll confirm your delivery details as soon as it's been scheduled. Order *** is also being processed and will be handed over shortly.
We are liaising with the relevant department to get an update on the status of the one lead time item in this order and we'll revert back to you the minute we've received an update.
Sincerely,
takealot.com
Thank you for taking Sheena from our complaints team's call to apologise for the troubles you've experienced with these two orders. The agents who initially assisted you should have first confirmed the availability of the lead time items in your order before confirming anything with you. We will address this with the agents in questions and provide them with the necessary training on how to better assist with matters like these in future. As discussed the out of stock items in both your orders have been cancelled so that they can be processed and handed over for delivery. Order *** is already on its way and we'll confirm your delivery details as soon as it's been scheduled. Order *** is also being processed and will be handed over shortly.
We are liaising with the relevant department to get an update on the status of the one lead time item in this order and we'll revert back to you the minute we've received an update.
Sincerely,
takealot.com