Pathetic aftersales service from Takealot

I ordered a fridge , was still renovating, so did not open the box , 13 days after delivery the box was opened and the fridge was found to be badly dented and scratched. A return was logged and I requested a new fridge only to receive a credit on my account which i definately did not want . Takealot does not care wether you have a replacement fridge and they are also responsible to check the items on delivery. They maintain that they cannot replace my fridge as they now get it from another suppplier. The fact that they have it in stock at a different price is not my problem. Once I threatened them with the cosumer protector they refunded me and i still dont have a fridge as the once I ordered from them is now R1500 more expensive.