Pathetic After Sales Service from Takelot.com

A printer that I purchased in July 2019 became defective. I returned the printer on the 16 April 2020. 3 weeks later , after numerous emails to via their support desk (their phone lines have been disabled,good luck!) , someone actually had the courtesy to respond. Multiple promises by the customer service reps to get back to me amounted to nothing - Sikelwa, Shereem, Lestine, Nicholas (. Its now the 29 May (over 6 weeks since the printer was collected from me) and still nothing - even through i was told on the 27 May by Nicholas Klaaste-' Kindly be advised the courier team has advised your order is dispatched to you for a delivery today.' . It never arrived. No response to my emails since - absolutely disgusting customer service,