Pathetic after-sales service from Takealot,com (worst ever)

I returned a faulty laptop charger in May 2022 and since then they have failed to replace the charger and merely sent me emails with excuses. I was even sent a quotation from the supplier for a replacement charger, which they wanted me to pay for? From the start of this process until now I have dealt with numerous people at Takealot, who had no idea why I wanted the charger replaced. They only understood once I had explained to each and every one of the staff that I wanted the charger replaced because it was faulty and was still under warranty. To date, my charger has not been replaced. This is absolutely pathetic after-sales service from Takealot and I am in the process of closing my account and not doing any further business with them. I purchased the laptop and charger from Takealot and not their supplier so Takealot should replace the charger a long time ago. It is the worst service I have ever received from them. Be careful going forward because it seems as a business grows bigger the after-sales service shrinks drastically.