Pathetic after sales service!!

Been having the worst experience with a warranty claim. We submitted a warranty claim for a product which was not even 6 months old when it broke due to poor workmanship of the product. Submitted the claim at the beginning of September after which we were informed that we were outside the "return period". We NEVER claimed for a return but for a warranty. After we had to explain (more than once) that it was NOT a return, the agent who was assisting decided to ignore the matter completely. Numerous follow up emails were sent and only on 11 October were we informed that they would once again collect the unit and review it. 10 days later we were informed that the claim would be changed from "return" to "warranty". A few days later we received an email stating that once again they have "reviewed" our claim and now the unit has been sent to the supplier for further review from their side and that this will take a "couple of weeks" with feedback provided every 2/3 days. 5 days later, no feedback has still been provided.

How on earth can it take 2 months for a warranty claim with clear evidence sent that the product broke due to poor workmanship? Something that did not even last for 6 months.

And as you have it with Takealot, the only way you can deal with them is by email and even though you request for the matter to be escalated and provide your contact details, NO ONE is willing to assist!!

Pathetic after sales service!!