Pathetic After Sales Service

Good day

I am writing today to complain of the poor service I received from your company. Your Driver has been late for his appointment and offered nothing by way of apology.

I bought an inverter on Takealot and after a few months the product is defective or working at should, checked it and realized that it is still under limited warranty. I therefore logged return on the Takealot app, on the 14th April and the initial pickup was scheduled for the 17th. On the day (17) the driver called to say he will pick up from my work address, whilst I was waiting for him to pick up at my home address.

Checked the app and realized that address selected was my work address and I called the driver to setup a collection, we agreed to meet up at my work address in 15 min and the driver stood me up, ignored my calls for the rest of the day. He took the liberty to reschedule without checking with me or informing me. The collection was then also scheduled for 20, received an sms confirming that they will collect this product from me between 8 & 17:00 and have been waiting the entire day, cancelled my meeting to accommodate this. am most annoyed that I wasted a a lot of time waiting. My impression of this Awful situation has tarnished my faith in the brand, and I am now concerned about future dealing with your business.

With stage 6 loadshedding this invertor in more than necessary to run my wifi, computer and business.

I trust this is not the way That Awful Company wishes to conduct business with valued customers