PATHETIC AFTER-SALES FROM TAKEALOT

I have recently made a purchase from Takealot, and when the delivery reached me, it had an item incomplete (I received a single item, instead of a pack of the same). The following day I logged a complaint regarding my delivery and a consultant called Herschelle.H responded to me a day later. A few emails were exchanged and our last correspondence from this person was on 22 November 2023, in which he/she said that they were going to investigate this and come back to me. I did tell them that the ink cartridge (what was ordered), was required urgently in order to run my business, and appreciated a quick response, but that fell into deaf ears, and this consultant has ignored my follow up email since. The sad thing is that Takelot does not provide any other contacts to communicate with, or even a customer service line to escalate any problems like this. To be honest, this is not the first time I have experience this poor after-sales from Takealot, I have previously stopped supporting Takealot in the past for the very same reason.

If there is anyone from Takealot reading this, then you know what, you can keep the ink cartridges that I paid for and never received. I'll just purchase another set from somewhere else and NEVER support you'll again.

I can't wait for Amazon to start trading in South Africa, so that we get a professional world class E-Commerce company to show you'll how its done.

Jeevan Pather