Pathetic!

Hello all. I understand many people have had pleasant experiences with Takealot. Unfortunately I’m one of the unlucky souls who has not.

I hate the fact that this company allows only certain collections from certain branches. I was very happy with my one order which was 2 monitors I could collect from the Brackenfell branch. Service was adequate.

However I am sitting in a situation we’re my other items are being canceled by takealot. Now being a new client if you don’t have stock don’t cancel my order. Communicate to me why!!!!!!

I called the customer service team and yeah again help was fine. However I was told we as customers can’t do cancellations unless the item was collected or they can do it when you call them.

So please make this make sense. Takealot just takes a lot of time and money and they waste it all. Your name is rather fitting in my personal opinion. I still have 3 items to collect which I will, and please hear me when I say collect cause this makes your waiting period faster according to them! What a bunch of once again lies.

As a new client I am highly frustrated, annoyed , and disappointed. I have already seen that the company does not reply to people who share their complaints and concerns, once again very unprofessional.

Another tip for you if you don’t have stock or your waiting for stock whatever the stock related issue is please communicate with your clients that is all we ask for don’t just cancel an item and then refund a person. We came to you for a service please actually give people that!