Pathetic

I am extremely disgusted with the service received from Takealot.

I purchased a coffee machine of about R12k from them (exactly the same one that a close relative has). It was running fine for a couple of months and then started giving massive issues (it was easy to spot and compare as there my relative has the same machine running for a lot longer than mine, and no issues whatsoever). I logged the return with takealot that was handled perfectly fine. A couple of weeks later I got notified that the machine is going back to the supplier which is totally understandable. I then a couple of weeks later get a call from the supplier asking what exactly was wrong, I explained and was told that it does not sound good and that they will call me back later in the day, needless to say the never did. I called them back 2 days later for feedback where they said that they will call me back in 10min, again, needless to say they never did. Shortly after that I get an email from Takealot confirming that the machine has been repaired and is on its way to me, I immediately contacted them and asked what was wrong and what was replaced and fixed and that they should keep the machine until they can confirm. Needless to say, but they ignored my direct questions and sent the machine in any event. The security at our estate signed for the delivery without me getting a call from the driver, as I would have declined delivery.

Long story short, I have asked takealot more than 10 times some direct questions on the repair seeing that the supplier said it is not good, but they are still waffling about with no concise answers. The machine is still exactly in the box as it was sent to me, and I have on several occasions told Takealot to come and collect the machine until they can provide answers, but no surprise here, they also opted to ignore that one as well. I have been told more than 10 times that they are awaiting feedback and has escalated it, but nothing has been done. I have asked them to call me and stop sending we will keep you posted emails every couple of days, but hey like all other requests the opted to overlook that one as well.

Takealot treated this situation like total amateurs. Hold your suppliers accountable and keep your clients.

Like I said come and get this machine at my place until you have answers or prepared to refund me.

Totally disgusting I will reach out to your CEO via LinkedIn because it seems that your internal escalation process is full of holes.