Pathethic Service

<p>Reference: RRN-795e-50dd. I bought a chair from your guys. The chair became faulty. I called the call centre on the 29/08 and told the consultant that the chair is fauly and i cannot disassemble the chair, please get the truck to pick it up. He said not a problem they will sort it out for me. They was meant to come on tuesday 30/08, they didnt show. Anyway called your call centre, they said they will escalate, courier came on wednesday didnt want to pick the chair saying i must package it in the box... guess what i cant... Called your call centre again and spoke to a consultant by the name of Melissa Stremmers, who assured me she will escalate it and get back to me. She gave me the worse service from the lot. After phoning her numerous times and emailing her assuring her the chair has not been picked up. The courier comes on friday and picks it up. Now this has been sitting at your warehouse for some time, I called yesterday and the consultant told me this will be concluded yesterday night. So i call today and now the consultant is saying there is *****s missing. Takealot, please tell me why would I keep the *****s for an item I dont have? I have sent everything with the courier. Please dont inconvience me and make excuses to not refund my order. Please discuss this with Skynet and refund me. Please can this be resolved, I am waiting so long for this to be sorted out. </p>