Passing the buck and take it or leave it attitude

I ordered extreme and all weather sleeping bag through Takealot.com on a special sale in early August. The delivery thereof was scheduled for the 13 August. When the goods did not arrive and on complaining three occasions, 'the buck was passed' onto the courier company.

At no stage did Takelot.com accept ultimate responsibility..

After another complaint, I received a unilateral response - 'take it or leave it' - that my account had been credited and I could request for my credit card to be credited.

On complaining about this 'take it or leave it' attitude, I was informed - again after no consultation - that I could not receive the goods I had ordered, as I had bought them on a sale. Additionally I was informed at this late stage that the courier had failed to find my dwelling and that they had tried to contact me. I find this very strange, as the courier company had delivered to my dwelling in the past, I had no ' message on True Caller', and no one had bothered to let me know until I complained.

How's that for service :-)