QD
Quinton D
1 reviews | Active since May 2009
19 Nov 2015, 23:31
Partial Delivery of order still unresolved
Years of good service and goodwill ruined by order ***. Goods only PARTIALLY delivered. A week later and still no missing item...I have asked for a refund, but this seems to be a challenge as well. Very, very disappointed in you Takealot. Will ticket *** be resolved any time soon? Will someone tell me where is my item? Will it be delivered? When? If not will I get a refund? Right now I'm sceptical. How long can this drag on? Surely you can do better than this. You really dropped the ball this time and Skynet certainly helped you down the gutter. Absolutely ruined my faith in your service and I tolerate a lot before saying such things.
Helpful (0)
Replies (1)0
Replies (1)
takealot.com's replyOfficial
20 Nov 2015, 09:15Hello Cyberwombat,
As a long-standing customer we know you're used to much better service from us and we're disappointed to hear about the struggles you've experienced with this order. Thank you for taking our complaints team's call to address this situation with you. As requested we'll make sure that your account is credited for the missing item and that we provide you with feedback on what exactly happened here.
We're really sorry for letting you down like this. It's never great hearing from a disappointed customer and especially not a loyal one like you. Our team will provide you with feedback the minute we hear from the relevant departments.
Sincerely,
takealot.com
As a long-standing customer we know you're used to much better service from us and we're disappointed to hear about the struggles you've experienced with this order. Thank you for taking our complaints team's call to address this situation with you. As requested we'll make sure that your account is credited for the missing item and that we provide you with feedback on what exactly happened here.
We're really sorry for letting you down like this. It's never great hearing from a disappointed customer and especially not a loyal one like you. Our team will provide you with feedback the minute we hear from the relevant departments.
Sincerely,
takealot.com
takealot.com's reply20 Nov 2015, 09:15
Official
Hello Cyberwombat,
As a long-standing customer we know you're used to much better service from us and we're disappointed to hear about the struggles you've experienced with this order. Thank you for taking our complaints team's call to address this situation with you. As requested we'll make sure that your account is credited for the missing item and that we provide you with feedback on what exactly happened here.
We're really sorry for letting you down like this. It's never great hearing from a disappointed customer and especially not a loyal one like you. Our team will provide you with feedback the minute we hear from the relevant departments.
Sincerely,
takealot.com
As a long-standing customer we know you're used to much better service from us and we're disappointed to hear about the struggles you've experienced with this order. Thank you for taking our complaints team's call to address this situation with you. As requested we'll make sure that your account is credited for the missing item and that we provide you with feedback on what exactly happened here.
We're really sorry for letting you down like this. It's never great hearing from a disappointed customer and especially not a loyal one like you. Our team will provide you with feedback the minute we hear from the relevant departments.
Sincerely,
takealot.com