Parcels not delivered by due date quoted

On 12 Dec 2015 I ordered and paid for an item. Delivery date given was 21 December 2015. I tracked the parcels delivery progress up to the 14th December and then no further tracking details were given. Item did not arrive on 21/12/15 and I then phoned Takealot on 22/12/15 and was informed the couriers date for delivery was 23 December and that the consultant would follow up and contact me. I was not contacted again and phoned on 24 December (today) to enquire as to when I can expect delivery. I was told that that there was no tracking number available but that the parcel had been handed over by Fedex to UTI couriers. They would follow up and contact me. In the meantime I had e-mailed Takealot as well informing them about the problem. I received a reply saying that I could expect a response within 2 - 12 hours. I still have not received my parcel and cannot track it at UTI as I have no tracking number and it would appear that [URL Removed] does not have the number either. Takealot has got my money and I have nothing in return.