SW
Shakira W
1 reviews | Active since Apr 2015
09 Dec 2015, 14:37
Parcel returned
Ordered an Xbox one with Takealot, and it was defective. Sent an email and got a return number RRN-2ab4-65bf. Courier did not pitch up for a number of deliveries scheduled made me wait till five and then reschedule. finally when the parcel was collected 04.12.15, take allot after 4 days has still not received it. The courier still has the package and there is no positive feedback as to when and why its not been received as yet.
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takealot.com's replyOfficial
09 Dec 2015, 16:21Hello Shakira2306,
Returning an item should not cause you such frustration and we apologise for the delay in getting this request processed. Our complaints team has been in touch with our finance department and the necessary arrangements have been made for your refund. We have not been able to reach you by phone and have therefore sent you an e-mail to confirm that your refund has successfully been processed. Please allow 2 - 5 working days for your funds to reflect as this depends on the processing time of your bank.
Please reply to our e-mail at your soonest convenience should you have any further queries w.r.t. this matter.
Sincerely,
takealot.com
Returning an item should not cause you such frustration and we apologise for the delay in getting this request processed. Our complaints team has been in touch with our finance department and the necessary arrangements have been made for your refund. We have not been able to reach you by phone and have therefore sent you an e-mail to confirm that your refund has successfully been processed. Please allow 2 - 5 working days for your funds to reflect as this depends on the processing time of your bank.
Please reply to our e-mail at your soonest convenience should you have any further queries w.r.t. this matter.
Sincerely,
takealot.com
takealot.com's reply09 Dec 2015, 16:21
Official
Hello Shakira2306,
Returning an item should not cause you such frustration and we apologise for the delay in getting this request processed. Our complaints team has been in touch with our finance department and the necessary arrangements have been made for your refund. We have not been able to reach you by phone and have therefore sent you an e-mail to confirm that your refund has successfully been processed. Please allow 2 - 5 working days for your funds to reflect as this depends on the processing time of your bank.
Please reply to our e-mail at your soonest convenience should you have any further queries w.r.t. this matter.
Sincerely,
takealot.com
Returning an item should not cause you such frustration and we apologise for the delay in getting this request processed. Our complaints team has been in touch with our finance department and the necessary arrangements have been made for your refund. We have not been able to reach you by phone and have therefore sent you an e-mail to confirm that your refund has successfully been processed. Please allow 2 - 5 working days for your funds to reflect as this depends on the processing time of your bank.
Please reply to our e-mail at your soonest convenience should you have any further queries w.r.t. this matter.
Sincerely,
takealot.com