PARCEL NOT DELIVERED - NO COMMUNICATION!

Worse experience EVER!

I ordered a luggage bag, delivery date was meant to be 25th September 2024

On Thursday I started calling and emailing Takealot to ask them what is happening with my parcel, because I am traveling internationally on Sunday 29th September 2024.

Paul from one of the warehouses was very helpful and tried his best to assist.

Iraan.J sent an email saying they needed me to verify my address! with this being said i have had several orders delivered to this exact address....how is it that now they cant locate the address? Probably another excuse to cover their tracks!!!

Finally yesterday the order status changed from "not yet shipped" to "Shipped" and the order "would" be delivered before 5pm yesterday.

Its now Saturday Morning 28 September 2024 and my order has still not arrived. I wasted my time/fuel to drive to my place of work to see if the luggage bag has arrived and still nothing!!!

when I track the order it say "shipped" and the delivery date still shows yesterdays date!!!

I have tried calling them but they only open at 9am! time now is 08h44.

In a nut shell I am now going to purchase another bag from an actually store!!

Takealot best be sure to refund my money and not credit my account...

What has happened to South Africa that no one can help/assist - what happened to customer service?

I have spoken with 4 different people

emailed several times! No response....