Parcel lost in The Matrix

I placed an order a few weeks ago (order ***), scheduled for delivery Wednesday 23rd March. I received a notification that delivery had failed which is odd as its a business and people are there 24/7. After a few days there was no delivery attempt again, and no message to let me know there was an issue. I sent a mail, and delivery was rescheduled for Tuesday 29th March. It is now Thursday and still no delivery. I sent yet another mail to be told Mr Delivery had not received the parcel. How is that possible if they had attempted to deliver??? Please guys, its over a week late, please deliver this parcel.<br> Thanks