Parcel dissapeared

Bought goods from Takealot Paid 24 Nov Delivery promised 28 Nov Received an email 16h53 on 28 Nov Grant Melton (takealot.com) Nov 28, 16:45 SAST

Hi Cindy

We are contacting you to inform you of a delay with the delivery of your order.

Your order has been dispatched to the incorrect delivery branch, we will contact you as soon as it has reached your local delivery partner to schedule a convenient time for delivery.

Please accept our apologies for this hiccup in the road but we promise to have you smiling soon with a delivery at your door.

Thanks so much for shopping with us.

The Takealot Delivery Team Grant Melton Rep**** to the email

i've been sitting here the whole day waiting for the parcel.

Why do you only let me know seven minutes before the cut off time?

Totally disgusted with your service

This was the reply Grant Melton (takealot.com) Nov 28, 17:54 SAST

Hey Cindy,

I only received a mail from the branch a few minutes ago, stating that we should inform our customers of the delay.

I can understand that you are disappointed, but there is nothing I can do at this matter of time for you to get your delivery sooner. If I could, I would have made sure you received your parcel today but unfortunately, it is out of my control.

I humbly apologize for any inconvenience caused. Kind Regards Grant Melton

Hear nothing from them

Emailed them on the 29th Good morning

Please give me a progress report on this order.

Kindest Regards Received this reply JP Wasson (takealot.com) Nov 29, 15:31 SAST

Good Afternoon Cindy

Apologies for the delayed reply, we were following up with our courier company.

We have received feedback that delivery will take place on Friday 01/12/2017, before 17:00.

Kind Regards JP Wasson

Just received this SMS Hi Cindy, your Takealot order # will be delivered before 5:00 PM on Wed 6 Dec. Track delivery

I phoned Takealot to find out what is happening with my order, spoke to Jody, he assured me that he will find out what happening, Jody Arendse (takealot.com) Dec 1, 11:38 SAST

Dear Cindy

Thank you for contacting Takealot.com.

Kindly be advised that we are doing a follow up with the logistics department to confirm when the order will be delivered and to confirm if the collection can take place at the warehouse tomorrow and will have feedback reverted to you as soon as it is received.

Kind Regards Jody Arendse

At 12h35 I asked what is the progress, no reply received

Three hours later I ask again what the progress is, still no reply

I phoned Takealot and after been given the run around because I’m not allowed to speak to someone senior I eventually spoke to a lady Ronel, who admitted that she is2IC. She tells me that the parcel was given to Mr Delivery, but apparently it was too big fir them, it was then handed to Skynet to deliver, but nobody knows where the parcel actually is. This infuriated me so much, how do you not know what happened to a R7k parcel