Parcel Delivery not received

Order no ***

I placed an order on the 07/12/2023, delivery scheduled for the 18/12/2023 I received a sms on the 18/12/2023 morning to confirm parcel will be delivered. At 10h51 I received another sms to confirm recipient wasn’t available to take delivery, the address is very visible as it is Company and I have placed many orders and no issues. I did not even receive a sms and I find this very unacceptable I need this order delivered by close of business today 20/12/2023 as it is Christmas Gift, after calls to the Customer Service to follow up on the delivery of my parcel I find a disappointed update on my order parcel arrived at incorrect courier facility on the 20/12/2023. Please can this matter be attended to with urgency

Regards