Parcel delivered to an unknown recipient.

Placed an order on the 4th July which was supposed to be delivered to me today (as informed by sms). I get home today to find no package. When I log on to [URL Removed] I see that the parcel was delivered today to someone else. My wife was at home the entire day and was expecting a delivery from takealot. There is simply no excuse as to why it was not delivered to our door like it usually is. I am aware that this may be the fault of the courier but by no means should takealot not be held responsible for taking care of the package before it is their customers hands. Kindly refund me by tomorrow or have my parcel be delivered immediately. I also expect a full explanation of what has occurred as my trust in takealot now comes into question. I would think twice about ordering more expensive items seeing that no accountabilty is needed when delivering items to the paying customer.