Parcel delivered but did not receive anything

<p>I recently ordered a gas heater from takealot. It said the order was delivered on Wednesday the 15th @ 13:45 according to the mail they sent me after the apparent to me, but when inquiring about the delivery today the delivery time was stated at 16:45 (3 Hour difference). 13:45 no one was at my house but I 16:45 I was there. The parcel was apparently signed by a MBA, as far as I know I ordered the parcel and my name is not MBA. So I want to know first of all who gave takealot the right to give someone else the parcel without my consent.. Secondly after I was irritated about the parcels wrong delivery I mail them about this and my dissatisfaction in the situation. Then the "employee of the year a.k.a. Yaseen Jacobs" sent me an e-mail back, there was no sorry from their side for the mix-up/loss of my parcel/wrongful delivery just an arrogant reply which I quote " Please check or investigate where your parcel could be". If I knew where my parcel was why would I be searching for it. If you delivered it to me the actual "owner" who paid for it and physically delivered it to me Andre Husselmann the person who ordered it, not a random MBA ( or am I mistaken does our names sound similar) I would not be wasting 10 minutes of my life writing this complaint. But don't worry I've printed a picture of the gas heater with a big sign saying missing which I will be posting all over town to see if someone has seen it as part of my " Please check or investigate where you parcel could be".</p> <p> </p> <p>Thanks for your ****ty service takealot it looks like your are becoming like The South African government itself with excellent service delivery, keep up the "good work" and in no time you will also almost be at junk status. </p> <p> </p> <p>Yours Sincerely Andre Husselmann</p>