painful service

<p>I am a frequent purchaser through takealot and i have never experianced such poor miss comunication and customer service. I had Pre ordered a Two Playstation 4 games during the course of the week as a pre order. Today was the Release date of this game and I had been looking extremely forward to getting this today as I was told would be the case. I first reached out to Takealot at 13:30 when I was told that this game would only be delivered after Monday. I then called them again at 15:00 and 16:00 both times I was told that the games were being delivered between 15:00 and 17:00. I called again at 17:15 and was told that I would not receive my package today but next week now, I was fuming and to add insult to injury they had only packaged 1 game and not 2. The one was still in the warehouse and the other at the delivery team. This is not on! I had spent ages talking with the warehouse to let me at least collect the game and this was not an option. I was told that I would be called back but never happened. Needless to say moving forward I will be very apprehensive with purchasing through Takealot, not only is there a huge miss communication but they cant package the correct order that was placed at the exact time.</p>